Investing
What is the New York Exchange (NYSE) and Nasdaq's (NDAQ) trading hours?
You can trade U.S listed shares based on the trading hours:
Nasdaq:
Pre-market : 7.00 am to 9.30am Eastern Time Zone
Opens : 9.30am Eastern Time Zone
Closes : 4.00pm Eastern Time Zone
NYSE:
Pre-market : 7.00 am to 9.30 am Eastern Time Zone
Opens : 9.30 am Eastern Time Zone
Closes: : 4.00pm Eastern Time Zone
Holiday calendar for NYSE : https://www.nyse.com/markets/hours-calendars
Holiday calendar for Nasdaq : https://www.nasdaq.com/nasdaq-2020-holiday-hours-trading-schedule
When can I submit orders for the New York Stock Exchange and Nasdaq?
You can either que your order during the non-trading hours or trade during the trading hours of NYSE and Nasdaq.
During non-trading hours
Even though the U.S. market is not open, you can still queue to order for your choice of stocks, the indicative pricing can be found in the product overview screen where you can use the last traded price i.e., the previous day closing price as the indicative pricing for your order. However, you will not be able to see the market depth - bid and ask - since there are no market activities by the brokers yet.
During pre-market period and trading hours
Orders can be submitted during the pre-market period and throughout the NYSE and Nasdaq’s trading hours. Please note that Customers are also able to participate during the pre-market period but only for limit orders (order to buy or sell a stock at a specific price or better).
Nasdaq:
Pre-market : 7.00 am to 9.30am Eastern Time Zone (only for limited orders)
Opens : 9.30am Eastern Time Zone
Closes : 4.00pm Eastern Time Zone
NYSE:
Pre-market : 7.00 am to 9.30 am Eastern Time Zone (only for limited orders)
Opens : 9.30 am Eastern Time Zone
Closes: : 4.00pm Eastern Time Zone
Where can I find the USD:RM foreign currency exchange rates used when transferring cash from my RM Cash Account into USD Cash Account?
The exchange rates will be published on your Dashboard and will be communicated to you on the transaction page upon your request for the transfer.
What is the minimum/maximum number of shares that I can place per order?
Depending on the trading conditions applicable to each individual share. This trading condition for US-listed securities vary from one security to another as they can be based on the quantity of units or minimum investment amount. In most cases, a minimum USD50.00 is applicable for each purchase or sale.
How long are my orders valid?
There are two types of orders:
i. Day Orders – these are only valid for the trading day
ii. Good till Date (GTD) Orders – these will be carried forward continuously each trading day until the expiry date selected or upon order execution whichever is the earliest.
Can I amend my order?
You can modify/cancel orders that are still pending by going to the Orders page.
Find your order and click ‘Modify’ or ‘Cancel’ on the far right.
How do I know my orders have been matched?
The order status will be shown next to the stock as ‘Filled’.
How can I create/edit a stock watchlist?
Yes, you can create your own stock watchlist easily in the app by following a few simple steps:
Step 1 : Go to Dashboard
Step 2 : Left click on the arrow icon
Step 3 : Left click on New List
Step 4 : Rename watchlist and click create
To add different stocks to your watchlist, you can do so by:
Step 1 : Typing in the stock you want in the 'Add Instrument' box
Step 2 : Left click on the arrow icon in the 'Add Instrument' box to add stocks by region
Step 3 : Right click on an existing stock in another watchlist, click on 'Add to watchlist' and click on the watchlist you want to add it to
Can I view my trading history via the mobile app?
Yes, you can do this by following few simple steps:
Step 1 : Go to Dashboard
Step 2: Click the ‘Trade’ button
Step 3: Click the ‘Order’ tab at the top of the screen
Step 4: Click ‘Transaction History’
Are the shares and ETFs price shown on the app on a real time basis?
Prices shown have a delay of 15 minutes. However, your orders will be executed based on real time market price of the shares.
Where can I view my contract notes?
You can do this by following a few simple steps:
Step 1: Go to Dashboard
Step 2: Log in
Step 3: More > Contract Notes
Step 4: Click Contract Notes to view and download list and details of completed transactions for the past 90 days.
If you just want to view your transaction history, select transaction filter from ‘My last 7 days’ transactions’ card.
What is the difference between Cash Balance, Float Amount and Available Balance?
Available Balance/ Trading Limit
The amount available for purchase of shares or for withdrawal into your registered bank account.
Float Amount
The traded amount used to buy a stock which is yet to be settled. The Float Amount will be deducted from your Cash Account balance the following day.
Cash Account Balance
Cash Account Balance = Float Amount + Available Balance.
My order was successful, but my total Cash Balance and Available Cash Balance/ Trading Limit on the Dashboard was not adjusted. When can I see the adjustment?
The adjustment to the total Cash Balance will be reflected upon settlement of your trade typically within the following business day. However, your Available Cash Balance/ Trading Limit will already take into account the trades that are still pending settlement.
Can I vote as a Shareholders / Proxy Voting?
We currently do not provide our Customer the ability to vote or appoint a proxy to vote remotely in shareholder meetings for the companies you own.
What is Bank Negara Malaysia Foreign Exchange Administration Rulings (BNM FEA)?
If you have more than 1 housing loan, more than 1 car loan or has any personal loan or an overdraft facility, you can invest up to RM1 million per calendar year in foreign currency assets including purchase of U.S.-listed shares through our app.
Will any income I made from my investment be taxed by LHDN?
With effect from 2004, income derived from sources outside Malaysia and received in Malaysia by any person is NOT subject to Malaysian income tax. This includes capital gain and dividend received from your investments in stocks through our platform.
Can I place an order in the U.S. market even though the U.S. market is closed?
Even though the U.S. market is not open, you can still queue to order for your choice of stocks, the indicative pricing can be found in the product overview screen where you can use the last traded price i.e., the previous day closing price as the indicative pricing for your order. However, you will not be able to see the market depth - bid and ask - since there are no market activities by the brokers yet.
Do I get taxed for the dividend?
Yes, as a non-U. S resident, you will be subjected to a 30% withholding tax rate for dividends received from U.S. listed shares that you own. Any dividends received in your bank account or cash accounts with us will already be net of the withholding tax as our tax agent will facilitate the deduction prior to crediting the dividends into your account.
How do I get paid for my dividend?
All dividend payments received will be credited directly into your USD Cash Account, within 5 business days from the dividend payment date.
For instance, if you own 1,000 units of Apple shares and Apple Inc. declares a dividend of US0.60 per share, the net amount of dividend that you will receive is USD480 i.e., USD600 minus 30% of withholding tax amount of USD180. On the Payment Date, we will credit USD480 into your USD Cash Account.
How to enable Trading Products on the Platform?
You can control which Trading Products you would like to view and trade in the platform.
Go to > Settings > Trading Products
Select the products you would like to enable and click Apply.
For now, we are only offering Equities.
Is there a trading limit?
Yes, there are two factors that will determine your trading limit.
1) Cash balance in your USD Cash Account and
2) Allowable amount as per the Bank Negara Malaysia Foreign Exchange Administration (“BNM FEA”) rules.
Your trading limit would be equivalent to the balance in your USD Cash Account unless you have a Ringgit borrowing or financing as per the Bank Negara Malaysia Foreign Exchange Administration (“BNM FEA”) rules.
Malaysians with a Ringgit borrowing or financing could invest up to RM1 million per calendar year in foreign currency assets including purchase of U.S.-listed stocks. For instance, if you already invested RM100,000 worth of U.S. stocks and RM600,000 worth of foreign properties in a particular calendar year, your trading limit with us would be RM300,000 during that calendar year even though your USD Cash Account Balance is more than RM300,000.
For more information on the BNM FEA, please refer here: https://www.bnm.gov.my/documents/20124/60360/FAQs_Resident+Investing+in+Foreign+Currency+Asset.pdf
How can I increase my trading limit?
Your trading limit is equivalent to how much you have in your USD Cash Account. For this reason, you can increase your trading limit by adding more funds into your USD Cash Account in accordance with the amount you plan to trade on our platform.
Please also note that the Bank Negara Malaysia Foreign Exchange Administration rulings provided that Malaysians with a Ringgit borrowing, or financing can invest up to RM1 million per calendar year in foreign currency assets including purchase of U.S.-listed stocks.
How do I know if my order went through?
To ensure if your order went through you can access the information through your contract notes or portfolio position on the trading section.
To access contract notes:
Step 1: Go to Dashboard
Step 2: From the bottom tabs, Click ‘More’
Step 3: Click ‘Contract Notes’
To view the trading section, click the ‘Trade’ button and from the trading screen, click Position. You can see all your current stocks holding there.
I did not receive my contract notes, when will they be sent to me?
Contract notes will be emailed to you and will be accessible in the app a day after order has been made.