Withdrawal & Deposits

How long will it take for any transfer of cash from my bank account to be reflected in my RM Cash Account?

Any transfers from your registered bank account to your RM Cash Account with us will be reflected immediately.

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How long will it take for withdrawals to reach my bank account?

The duration of the withdrawal process depends on the availability of MYR (Malaysian Ringgit). Withdrawals requiring a conversion from USD to MYR will generally take T+4 business days due to the conversion period. However, if your funds have already been converted or are already in MYR, the withdrawal process is shortened to T+2 business days. Therefore, the actual timeframe for withdrawals depends on whether you have MYR readily available.

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Can I transfer cash between my RM and USD cash accounts?

Yes, you can.  

Step 1: Go to RM/USD Cash Account

Step 2: Click Transfer  

Step 3: Click “Transfer between cash accounts

Step 4: Key in the account you wish to transfer from

Step 5: Key in the account you wish to transfer to

Step 6: Key in amount

Step 7: Click Confirm

The process of currency conversion will take approximately T+2 business days.

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How much can I fund from my bank account?

Our app allows you to directly add cash from your bank accounts into your cash accounts with us, subject to limits set by FPX i.e., RM30,000 per transaction. The maximum number of transactions per day differ from one bank to another.

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How do I withdraw cash from my cash accounts into my bank account?

You can withdraw cash from your RM or USD Cash Accounts with us with the following few steps:

Step 1: Go to RM/USD Cash Account

Step 2: Click Withdrawal

Step 3: Select Bank Account to withdraw to

Step 4: Key in amount in RM/USD

Step 5: Click Confirm

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Is there a cut-off time for withdrawals from my RM Cash Accounts or USD Cash Account?

You can withdraw anytime during the day and the amount will be credited into your bank account within the next 2 business days.

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Can I request for a withdrawal to a third party’s account?

No, you can only request for withdrawals into one of the registered bank accounts with us. This is done for security purposes.

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When will my sales proceeds be available for cash withdrawal?

Settlement is two business days after the sale transaction (T+2) and will be automatically credited into your USD Cash Accounts.